OUTCOME
What the work is trying to improve
Make company experience searchable, teachable, and maintainable.
WORK SCENARIO
Knowledge & Employee Training
Are important answers scattered across documents, messages, or a few people's memory? Make company experience searchable, teachable, and maintainable.
POSSIBLE SCOPE
Frame the outcome before choosing the components.
SCOPE
What an engagement may cover
Source inventory, classification and versioning, query or training prototypes, and an update process.
HUMAN ROLE
Who still reviews and decides
A knowledge owner verifies versions and exceptions; employees report gaps.
RESPONSIBILITY PATH
Connect assistance, handoff, acceptance, and recovery.
This sequence explains a possible responsibility path. It is not a client architecture or evidence that a system has been deployed or accepted.
- 01
Inventory sources
Confirm which documents, FAQs, examples, and interviews may be used.
- Human owner
- Source contributors and knowledge owner
- Output
- Source list with version and usage scope
- 02
Verify versions
Confirm rules, applicable scope, exceptions, and gaps.
- Human owner
- Knowledge owner
- Output
- Approved content and unresolved items
- 03
Query and train
Build testable retrieval or training situations from approved content.
- Human owner
- Knowledge owner reviews answers and gaps
- Output
- Testable query or training situations
- 04
Maintain updates
Record corrections, missing material, and update responsibility.
- Human owner
- Named knowledge owner
- Output
- Update log, feedback, and next review
ACCEPTANCE BOUNDARY
Human review is part of the system, not an afterthought.
A knowledge owner verifies versions and exceptions; employees report gaps.
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