01
Relevant situation 1
Businesses highly dependent on a few senior employees or the founder's own experience
KNOWLEDGE CAPTURE CAPABILITY
Keep your veteran staff's experience inside the company
What most businesses fear isn't competition — it's the day a key employee leaves. We help turn judgment that only lives in a few people's heads into something the company can keep, search, and pass on.
ROLE OF THIS PAGE
A supporting capability, not another top-level scenario.
This capability focuses on interviews, case review, and knowledge capture. It is not the complete knowledge or training system.
02
Relevant situation 2
Businesses worried about losing knowledge when key people leave or retire
03
Relevant situation 3
Businesses that want to build an AI knowledge base or AI agent but realize they don't have usable data yet
PROBLEM & APPROACH
The knowledge source of the AI work system: capture founder know-how and turn individual experience into an organizational asset
A company's most valuable experience is often never written down — how to quote a price, how to handle a complaint, when to escalate. That judgment lives only in someone's instinct. Once that person leaves, the knowledge leaves with them, and new hires have to rediscover it from scratch. Through interviews, real case reviews, and workflow breakdowns, we help turn a key person's experience into written, structured content — including the reasoning behind decisions, how exceptions are handled, and common-scenario logic — as a long-term, reusable company asset.
RELATIONSHIP TO THE WORK SCENARIO
Knowledge & Employee Training
Make company experience searchable, teachable, and maintainable.
Capability role
This is the first stop in the whole method. What we capture here becomes the raw data source for building your AI knowledge base.
Scope boundary
This capability focuses on interviews, case review, and knowledge capture. It is not the complete knowledge or training system.
Human responsibility
People remain responsible for approved sources, access, exceptions, commitments, acceptance, and ongoing maintenance.
QUESTIONS BEFORE YOU BEGIN
Clarify fit, limits, and responsibility.
Does this require a lot of our team's time?
Key people will need to invest some interview time; the actual hours depend on how complex the know-how is, and we'll scope this upfront to minimize disruption.
What format does the captured content take?
Mostly text, organized into a format that's easy to search and reference later, as the base material for building a knowledge base.
What if the key person isn't good at articulating their own experience?
This is common. We use case reviews and scenario-based questions to help turn instinct into describable logic, instead of asking them to write a complete document themselves.
Do we have to build an AI system with this afterward?
Not necessarily — you can keep and use the captured material on your own. But if you want AI to be able to search and use this knowledge, we recommend moving into the next stage.
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