Customer and sales collaboration
Digital Ayu — website answers and human handoff
When may a system answer a visitor, and when must a person take over?
What it explains: A scripted simulation of how a website question can use approved sources, stop when evidence is insufficient, and hand off to a person.
Human responsibility: A content owner maintains sources, service staff handle exceptions, and a system owner manages availability, security, and cost. People make final commitments.
Owner / maintenance: Content, handoff, and system owners are pending named approval; Review cadence, last checked date, and dependencies remain pending.